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Types of Buyer Disputes Explained
3 min read
Table of Contents
- Why Dispute Type Matters
- 1️⃣ Item Not Received (INR)
- 2️⃣ Item Damaged on Arrival
- 3️⃣ Item Missing From Package
- 4️⃣ Item Not as Described
- 5️⃣ Late Delivery Dispute
- 6️⃣ Refund Disagreement
- 7️⃣ Duplicate or Incorrect Charge Claims
- Disputes That Are NOT Valid
- How Sellers Should Respond (All Disputes)
- How Dispatched by Kingston Express Reduces Dispute Risk
- Final Rule (Remember This)
(Seller Disputes & Protection – Seller Guide)
Buyer disputes happen when a customer formally asks Kingston Express to review an order issue.
Each dispute type follows different rules, evidence requirements, and outcomes, so understanding the category is key to protecting your money and ratings.
This guide breaks down every major buyer dispute type, what it means, and how sellers should respond.
Why Dispute Type Matters #
Dispute type determines:
- Who is responsible
- What evidence is required
- Whether ratings are affected
- How fast the dispute resolves
📌 Wrong response = lost protection.
1️⃣ Item Not Received (INR) #
What the Buyer Claims #
They say the order shows delivered (or shipped) but they didn’t receive it.
How It’s Reviewed #
- Delivery confirmation
- Tracking data
- Address accuracy
Seller Protection #
📦 Dispatched by Kingston Express
- Platform delivery records are authoritative
- Seller is usually protected
🚚 Seller-Managed Delivery
- Seller must provide proof of delivery
📌 INR disputes are delivery-evidence driven.
2️⃣ Item Damaged on Arrival #
What the Buyer Claims #
The item arrived broken, leaking, or unusable.
How It’s Reviewed #
- Photos of damage
- Packaging condition
- Handling responsibility
Seller Protection #
📦 Dispatched by Kingston Express
- Handling and packaging responsibility shifts to platform
🚚 Seller-Managed Delivery
- Seller responsible for packaging quality
📌 Damage disputes focus on handling, not intent.
3️⃣ Item Missing From Package #
What the Buyer Claims #
One or more items from the order were missing.
How It’s Reviewed #
- Order contents
- Packing records
- Dispatchment verification
Seller Protection #
📦 Dispatched by Kingston Express
- Packing logs are reviewed
- Seller usually protected if inventory was correct
🚚 Seller-Managed Delivery
- Seller must verify packing accuracy
📌 Accuracy matters more than speed.
4️⃣ Item Not as Described #
What the Buyer Claims #
The product does not match the listing description, images, or specifications.
How It’s Reviewed #
- Listing content
- Photos vs delivered item
- Variant accuracy
⚠️ This dispute is seller-controlled, even with dispatchment.
📌 Misleading listings cause most losses.
5️⃣ Late Delivery Dispute #
What the Buyer Claims #
The order arrived later than expected.
How It’s Reviewed #
- Estimated delivery timeframe
- Actual delivery date
- External delay factors
📦 Dispatched by Kingston Express
- Platform timelines are considered
🚚 Seller-Managed Delivery
- Seller must justify delays
📌 Realistic delivery estimates protect sellers.
6️⃣ Refund Disagreement #
What the Buyer Claims #
They believe they are entitled to a refund that hasn’t been issued.
How It’s Reviewed #
- Return eligibility
- Inspection results
- Refund policy compliance
📌 Refund disputes are policy-driven.
7️⃣ Duplicate or Incorrect Charge Claims #
What the Buyer Claims #
They were charged incorrectly or more than once.
How It’s Reviewed #
- Payment records
- Transaction logs
📌 These are financial reviews, not product disputes.
Disputes That Are NOT Valid #
Some claims are rejected automatically, such as:
❌ Buyer remorse outside return window
❌ Abuse or threats
❌ Claims unrelated to the order
📌 Not all complaints become disputes.
How Sellers Should Respond (All Disputes) #
✔ Identify dispute type
✔ Check who handled delivery
✔ Submit factual evidence
✔ Follow platform instructions
❌ Do not:
- Argue emotionally
- Offer off-platform refunds
- Pressure the buyer
How Dispatched by Kingston Express Reduces Dispute Risk #
Orders dispatched by Kingston Express:
- Have verified packing records
- Have authoritative delivery data
- Reduce seller-fault assumptions
📦 Dispatchment removes most delivery disputes.
Final Rule (Remember This) #
👉 Disputes are judged by category — not sympathy.
Sellers who understand dispute types, respond correctly, and rely on Dispatched by Kingston Express protect their payouts, ratings, and long-term account health 🛡️📦
