Your Seller Wallet is where your earnings live before you withdraw them.
Understanding how the wallet and withdrawals work helps you track income, plan cash flow, and get paid smoothly.

This guide explains how your seller wallet works, when funds become available, and how to withdraw your earnings.

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What Is the Seller Wallet? #

The Seller Wallet is:

• A virtual balance inside your seller dashboard
• Where your earnings appear after sales
• Used to manage withdrawals and payouts

💰 This is not your bank account — it’s your marketplace balance.

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How Money Moves Into Your Wallet #

When a customer places an order:

1. Payment is collected by Kingston Express
2. Order is processed and completed
3. Commission is deducted
4. Your net earnings move into your seller wallet

📌 Funds don’t appear instantly — order completion matters.

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Available vs Pending Balance #

You’ll usually see two balances:

🔒 Pending Balance #

• Orders not yet completed
• Refund window still open
• Awaiting confirmation

✅ Available Balance #

• Ready for withdrawal
• Order marked completed
• No disputes pending

⏳ Only available balance can be withdrawn.

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Withdrawal Methods (How You Get Paid) #

Depending on marketplace setup, withdrawals may include:

• Bank transfer
• Mobile wallet
• Manual payout
• Other approved methods

🏦 Available options are shown in your dashboard.

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How to Request a Withdrawal #

Step-by-step: #

1. Go to Seller Dashboard
2. Click Withdraw
3. Choose a withdrawal method
4. Enter the amount
5. Submit request

📌 Minimum withdrawal amount may apply.

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Withdrawal Processing Time #

Withdrawals may take:

• 1–5 business days
• Longer during holidays or high volume

⏳ Processing time depends on payout method.

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Withdrawal Statuses Explained #

• Pending – Request submitted, under review
• Approved – Payment is being processed
• Completed – Funds sent to you

📧 You may receive email confirmation.

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Common Withdrawal Issues #

❌ Not meeting minimum withdrawal amount
❌ Missing payment details
❌ Bank info incorrect
❌ Trying to withdraw pending funds

⚠️ Double-check details before submitting.

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Best Practices for Smooth Withdrawals #

✔ Keep payment details up to date
✔ Withdraw in reasonable amounts
✔ Track orders before requesting payout
✔ Keep records of withdrawals

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Refunds & Wallet Adjustments #

If a refund happens:

• The refunded amount is deducted
• Wallet balance updates automatically
• Withdrawal requests may be adjusted

📌 Always wait for orders to finalize.

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When to Contact Support #

Contact Kingston Express Support if:

• Withdrawal is delayed unusually long
• Balance looks incorrect
• Payment method isn’t available

📧 Include withdrawal ID and screenshots.

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Final Tip #

Your seller wallet is your income hub. Understanding how it works helps you get paid faster, avoid mistakes, and manage your business like a pro 💼💸