(Seller Disputes & Protection – Seller Guide)

In disputes, evidence matters more than explanations.
On Kingston Express, decisions are based on clear, relevant records — not emotion, speed, or message length.

This guide shows sellers:

• What evidence actually helps
• What evidence is ignored or harmful
• How evidence differs by dispute type
• Why Dispatched by Kingston Express gives sellers stronger protection

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Why Evidence Matters So Much #

Evidence determines:

• Who is responsible
• Whether refunds are issued
• If ratings are protected
• If payouts are released

📌 Good evidence ends disputes quickly.

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The Golden Rule of Evidence #

👉 Submit facts, not feelings.

✔ Objective
✔ Verifiable
✔ Directly related to the order

❌ Long explanations
❌ Emotional messages
❌ Irrelevant files

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Core Evidence That Helps in Most Disputes #

The most useful evidence includes:

• Order confirmation details
• Delivery or dispatch records
• Tracking updates (if applicable)
• Listing title, images, and description
• Message history (on-platform only)

📊 Platform records carry the most weight.

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Evidence by Dispute Type (Important) #

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1️⃣ Item Not Received (INR) #

Best evidence:

• Verified delivery confirmation
• Address accuracy
• Dispatchment delivery records

📦 Dispatched by Kingston Express

• Platform delivery logs are usually sufficient

🚚 Seller-Managed Delivery

• Courier proof of delivery is required

📌 Delivery data decides INR disputes.

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2️⃣ Item Damaged on Arrival #

Helpful evidence:

• Packing standards used
• Dispatchment handling records
• Buyer-submitted photos

📦 Dispatchment orders often shift handling responsibility away from sellers.

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3️⃣ Item Missing From Package #

Helpful evidence:

• Packing records
• Dispatchment inventory logs
• Order item list

📌 Packing accuracy is key.

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4️⃣ Item Not as Described #

Critical evidence:

• Original listing title
• Images used at time of sale
• Description and specs
• Variant selection

⚠️ This dispute is decided almost entirely by listing accuracy.

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5️⃣ Late Delivery #

Relevant evidence:

• Original delivery estimate
• Actual delivery date
• External delay factors (if applicable)

📦 Dispatchment timelines are evaluated using platform estimates.

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Evidence Sellers Should NOT Submit (Very Important) #

❌ Personal opinions
❌ Screenshots of private messages
❌ Threats or accusations
❌ Off-platform communication
❌ Edited or altered files

⚠️ Bad evidence can hurt your case.

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File Quality & Format Best Practices #

✔ Clear images
✔ Readable text
✔ Correct order reference
✔ Minimal but complete

📌 One strong file beats five weak ones.

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How Dispatched by Kingston Express Strengthens Evidence #

For dispatched orders:

• Packing is verified
• Delivery is logged
• Handling responsibility is traceable

📦 Platform records often outweigh seller submissions.

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Common Evidence Mistakes Sellers Make #

❌ Uploading too much
❌ Submitting irrelevant files
❌ Missing deadlines
❌ Responding emotionally

⚠️ Clarity beats volume.

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When Sellers Don’t Need to Submit Anything #

In some cases:

• Dispatchment records are sufficient
• Platform data resolves the issue

📌 Submitting unnecessary evidence can slow resolution.

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Final Rule (This Wins Disputes) #

👉 Evidence should prove facts, not argue blame.

Sellers who submit clean, relevant evidence — and rely on Dispatched by Kingston Express for delivery verification — protect payouts, ratings, and long-term account health 🛡️📦⚖️