If you believe someone has accessed your account without permission, acting quickly is the best way to protect your information, orders, and payments.
This guide explains the warning signs, what to do immediately, and how to prevent it from happening again.

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Signs Your Account May Be Compromised #

You may notice:

• Orders you didn’t place
• Password changes you didn’t request
• Emails about actions you didn’t take
• Changes to your profile, address, or payment info
• Trouble logging in to your account

🚨 If you see any of these signs, take action immediately.

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Step 1: Change Your Password Right Away #

If you can still log in:

1. Go to My Account → Account Details
2. Change your password immediately
3. Choose a strong, unique password

🔐 This helps block further unauthorized access.

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Step 2: Reset Your Password (If You Can’t Log In) #

If you’re locked out:

1. Go to the My Account login page
2. Click Lost your password?
3. Reset your password using your email

📧 Use the most recent reset email and link.

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Step 3: Secure Your Email Account #

Your email controls password resets and notifications.

✔ Change your email password
✔ Enable security features if available
✔ Check for unfamiliar login alerts

📌 If your email is compromised, attackers can regain access.

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Step 4: Review Your Account Activity #

Check:

• Recent orders
• Saved addresses
• Account details
• Wallet, points, or gift card balances

🚫 Report any activity you don’t recognize.

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Step 5: Contact Kingston Express Support Immediately #

Even if you’ve secured your account, notify support so they can help investigate.

Contact Kingston Express Support if:

• Unauthorized orders were placed
• Account details were changed
• You can’t regain access

📌 Include:

• Your account email
• A brief description of what happened
• Any suspicious order numbers or changes

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Step 6: Monitor Your Payments & Bank Statements #

Check:

• Card statements
• Wallet or gift card balances
• Pending or completed transactions

💳 Contact your bank if you see unauthorized charges.

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Step 7: Watch for Follow-Up Messages #

After reporting the issue:

• Monitor your email for support updates
• Follow any instructions provided
• Respond promptly if verification is requested

⏳ Quick responses help resolve issues faster.

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How to Prevent Future Account Compromises #

✔ Use a strong, unique password
✔ Don’t reuse passwords across sites
✔ Log out on shared devices
✔ Avoid clicking suspicious links
✔ Keep your email secure
✔ Review account activity regularly

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What NOT to Do #

🚫 Don’t:

• Ignore suspicious activity
• Create a new account without resolving the issue
• Share passwords with anyone
• Delay contacting support

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Final Tip #

Most compromised account issues can be resolved quickly when reported early. Acting fast and securing both your Kingston Express account and email is the best way to protect yourself 🔒